Tue Nov 26 19:37:23 UTC 2024: ## Furious Customer Smashes Ola Electric Scooter After ₹90,000 Repair Bill
**NEW DELHI –** A video of a customer violently destroying an Ola Electric scooter with a hammer has gone viral, sparking a heated debate about the company’s customer service and billing practices. The incident, reportedly stemming from a ₹90,000 repair bill, shows a man and others repeatedly striking the scooter outside an Ola showroom.
The video has fueled public outrage, with many questioning Ola’s handling of customer issues. Comedian Kunal Kamra amplified these concerns, criticizing Ola Electric CEO Bhavish Aggarwal for what he deemed inadequate after-sales service and showcasing images of overcrowded service centers. Kamra highlighted the plight of Indian consumers, particularly daily wage earners reliant on their two-wheelers for work, questioning whether their voices are being heard.
Aggarwal responded to Kamra’s criticism, suggesting the tweet was a paid promotion and urging him to refrain from further commentary. He acknowledged service network expansion challenges and assured customers that Ola is working to address the backlog. Kamra also tagged Union Transport Minister Nitin Gadkari, calling for government intervention to address the issues, noting that some customers have taken loans to cover repair costs. The online exchange even involved industrialist Harsh Goenka, who jokingly commented on his own Ola scooter usage. The incident continues to raise serious questions about Ola Electric’s customer service and its impact on consumers.
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