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Summary:

The Indian aviation ministry has directed IndiGo, a major airline, to expedite its refund process for all canceled flights and to ensure the prompt delivery of mishandled baggage. The airline has been given a deadline of Sunday evening to complete the refunds and a 48-hour timeframe to deliver separated baggage.

News Article:

Aviation Ministry Orders IndiGo to Expedite Flight Refunds, Baggage Delivery

NEW DELHI – The Ministry of Civil Aviation has issued a directive to IndiGo, one of India’s largest airlines, to clear its backlog of flight refunds and address baggage handling issues. The ministry has mandated that IndiGo complete the issuance of all pending refunds for cancelled flights by Sunday evening.

In addition to the refund directive, the ministry has instructed IndiGo to ensure that separated or mishandled baggage is delivered to passengers within 48 hours of its arrival. This move comes after numerous complaints from passengers regarding delays in receiving refunds and experiencing issues with their luggage.

“The ministry has taken a serious view of the delays and inconveniences faced by passengers,” said a source within the ministry, speaking on condition of anonymity. “We expect IndiGo to comply fully with these directives and prioritize customer satisfaction.”

IndiGo has yet to issue a public statement regarding the ministry’s order. However, industry analysts suggest that the directive will likely put pressure on the airline to streamline its operations and improve its customer service procedures. The aviation ministry continues to monitor the situation closely.

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