Sat Mar 08 10:47:00 UTC 2025: ## Air India Denies Negligence After 82-Year-Old Passenger Falls at Delhi Airport

**New Delhi, India** – Air India is refuting allegations of negligence following the fall of an 82-year-old woman, Raj Pasricha, at Delhi Airport’s Terminal 3 on Tuesday. The woman, who is now in the ICU with potential brain bleeds, fell while en route to her flight to Bengaluru. Her granddaughter, Parul Kanwar, accused Air India on X (formerly Twitter) of failing to provide a wheelchair in a timely manner, leading to her grandmother’s injuries.

Air India acknowledges a delay in providing a wheelchair, attributing it to “unprecedented peak demand.” The airline’s statement contradicts Ms. Kanwar’s claim of a one-hour wait, stating the family arrived less than 90 minutes before departure, significantly later than the recommended two hours. Air India maintains that while a wheelchair was not immediately available, staff escorted the family through security and boarding. They also contend the family refused further medical attention at the airport after the fall, opting to continue their journey. The airline further asserts that staff provided assistance throughout the flight and upon arrival in Bengaluru, including escorting Ms. Pasricha to medical facilities.

Ms. Kanwar’s post detailed a harrowing account, alleging the family’s pleas for a wheelchair were ignored, resulting in her grandmother’s fall near an Air India counter. She described her grandmother’s injuries, including a bleeding lip and head and nose injuries, and stated that although a wheelchair eventually arrived, minimal medical attention was given before boarding. The flight crew reportedly provided ice packs and notified Bengaluru airport of the situation, where medical personnel administered stitches.

Air India’s statement expresses concern for Ms. Pasricha’s well-being and wishes her a speedy recovery. The differing accounts leave the exact sequence of events and the degree of Air India’s responsibility unclear, prompting further investigation into the incident.

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