Tue Feb 18 09:43:30 UTC 2025: ## Zomato Launches AI-Powered Customer Support Platform, Nugget

**MUMBAI, INDIA – February 18, 2025** – Zomato, the food delivery giant, has unveiled Nugget, a groundbreaking AI-powered customer support platform designed to revolutionize how businesses handle customer interactions. Announced by Zomato’s parent company Eternal CEO, Deepinder Goyal, via X, Nugget boasts a no-code interface, making it accessible to businesses without dedicated development teams.

Nugget, developed over the past three years as an internal tool, currently manages over 15 million support interactions monthly for Zomato, Blinkit, and Hyperpure. Its success within the Zomato ecosystem has paved the way for its global launch, with a reported 90% of beta testers opting to continue using the platform.

The platform utilizes AI to autonomously resolve up to 80% of customer queries, resulting in a 20% reduction in resolution time. Key features include intelligent conversation capabilities, AI-powered image classification, automated quality audits, voice AI agents, and seamless integration with existing support systems.

Nugget represents the first product from Zomato Labs, an internal incubator focused on technological innovation. Its adaptive, real-time learning capabilities make it suitable for a wide range of industries beyond food tech. Zomato is emphasizing Nugget’s cost-effectiveness, offering it free to founders currently locked into contracts with traditional customer support providers. While specific financial details remain undisclosed, Zomato highlights its 99.99% uptime and scalability.

Interested businesses can sign up for Nugget at nugget.zomato.com. Goyal concluded his announcement by hinting at further exciting launches from Zomato in the near future.

Read More