Tue Dec 10 13:36:37 UTC 2024: ## SAP Improves Human Rights Due Diligence, but Challenges Remain

**WALLDORF, Germany – December 10, 2024** – On Human Rights Day, SAP, a global technology company, reported progress in its human rights due diligence efforts, but acknowledged ongoing challenges in fully integrating human rights considerations into its operations and supply chain. In an interview, Stephanie Raabe, SAP’s human rights officer, highlighted key findings from the past year.

SAP’s enhanced methodologies have improved understanding of potential human rights impacts across its value chain. While internal operations, including non-discrimination policies and training, are largely effective, the company identified key areas needing further attention.

In its supply chain, although a Supplier Code of Conduct exists, ensuring adequate living wages requires additional mitigation measures. A hot spot analysis is underway, focusing on specific countries and industries to prioritize supplier engagement and improvement.

Downstream, the responsible use of artificial intelligence (AI) is a top concern. SAP has updated its AI ethics policy, established a dedicated ethics office, launched mandatory employee training, and continues to refine its assessment processes to mitigate risks of discrimination and privacy violations.

Raabe emphasized the iterative nature of human rights due diligence, stressing that perfect solutions are not immediately available. She highlighted the importance of ongoing stakeholder engagement, internal training, and collaboration with peer organizations to continuously improve practices. The company’s experiences in preparing its first human rights report under the German Supply Chain Act underscore this ongoing process. SAP recognizes that embedding human rights considerations deeply into business processes requires sustained effort and multiple iterations to achieve lasting change.

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