Mon May 19 10:40:00 UTC 2025: ## Cellcom Makes Progress Restoring Voice Services After Outage
**[City, State] –** Cellcom is continuing to make headway in restoring voice services to its customers following a widespread outage that began Wednesday evening around 9 p.m. In an update shared Saturday afternoon, the company reported significant technical progress is being made daily, but a specific timeline for full restoration is still unavailable.
“There is not much new-news since we last shared our wireline services are restored and active last night,” said Pamela Mallien, a Major Account Representative for Cellcom.
Cellcom teams are prioritizing the restoration of core wireless voice service to support essential daily functions for customers. Once this foundation is secured, they plan to enable Voice over Wi-Fi (VoWiFi) as an alternative means for users to reconnect.
The company is implementing these solutions in a phased and prioritized approach to ensure the most critical capabilities are brought back online first. According to Cellcom, calls between customers on their network will serve as a key indicator that wireless voice restoration is taking hold.
Cellcom assures customers that teams are working around the clock and are committed to providing regular updates on the restoration progress. The company began tackling the outage on Wednesday evening, starting with wireless voice service and then working toward expanding options like Voice over Wi-Fi. Further updates will be provided as the company makes progress.
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