Fri Feb 21 05:56:48 UTC 2025: ## SBI Credit Card Customer Receives Abusive Message, Sparks Outrage
**MUMBAI, INDIA** – A State Bank of India (SBI) credit card customer has sparked outrage on social media after receiving a verbally abusive message from a bank representative regarding a past-due payment. Rattan Dhillon shared a screenshot of the message on X (formerly Twitter), revealing the representative’s unprofessional and insulting language.
Dhillon, who owed a small amount of approximately 2-3,000 rupees, expressed shock and anger at the tone of the message, calling it “unbelievable” and demanding an apology. He also shared a follow-up comment revealing the representative’s continued abusive behavior over a phone call.
SBI Cards responded to Dhillon’s post with a public apology, stating they regret the inconvenience and that a representative would contact him. However, Dhillon has since stated he is not interested in further conversation, citing the representative’s continued unprofessionalism.
The incident has ignited a firestorm of criticism online, with many users sharing similar experiences of poor customer service from SBI and questioning the bank’s customer service standards. Several commenters echoed Dhillon’s sentiments, detailing their own encounters with abusive or unprofessional representatives, highlighting a potential pattern of unacceptable behavior. The incident raises concerns about the training and conduct of SBI’s customer service personnel.
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