Sat Oct 19 12:17:11 UTC 2024: Comedian Kunal Kamra has criticized Ola Electric for failing to provide a clear plan to address customer complaints and issue refunds. He demanded that Ola’s CEO, Bhavish Aggarwal, publicly outline a plan that doesn’t involve hiring Kamra. The exchange escalated on social media after Kamra noted that several Ola scooters appeared abandoned outside a store. Aggarwal suggested Kamra either help with the situation or remain quiet while the company resolved the customer issues.
As the back-and-forth continued, Aggarwal made disrespectful comments suggesting Kamra should show concern by engaging directly with customer service. Kamra countered by questioning the company’s refund policy for recent EV purchases and called for accountability, emphasizing that the focus should be on customer service rather than personal attacks.
The interaction drew criticism from social media users, who labeled Aggarwal’s responses as arrogant and indicative of poor customer service standards. They urged for better management and accountability from Ola Electric.
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