Thu Oct 10 17:30:33 UTC 2024: ## Ather Energy Faces Customer Backlash Over Service Issues, Amidst IPO Plans

Ather Energy, a popular electric two-wheeler manufacturer, is facing increasing customer dissatisfaction over its hardware, software, and service issues. Social media platforms are flooded with complaints from customers alleging delays in deliveries, faulty software, and poor service experiences.

Customers have highlighted specific problems including:

* **Software glitches:** One user reported their scooter slowing down suddenly after applying the brakes, a problem not present before.
* **Service center issues:** A customer in Indore complained about poor service and unhelpful staff, while another user mentioned unavailability of spare parts and their scooter being in service for four days.
* **Delivery delays:** A customer reported their charger being delayed for ten days, while another user stated their scooter was returned with incomplete fittings after service.

Ather Energy has acknowledged the complaints and assured customers they are working to resolve the issues promptly.

However, these service complaints come at a time when Ather Energy is preparing for its Initial Public Offering (IPO), seeking to raise 3,100 crore rupees. This negative publicity could potentially impact the company’s IPO plans.

While Ather Energy is striving to address customer concerns, the recent wave of complaints underscores the need for improvement in its service infrastructure to maintain customer trust and confidence, especially in light of its upcoming IPO.

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