Sat Mar 21 23:13:18 UTC 2026: ### Delhi PWD Introduces QR Code System for Road Repair Feedback
The Story:
The Public Works Department (PWD) in Delhi is implementing a new system utilizing QR codes to enhance transparency and citizen engagement regarding road repairs. Display boards featuring these QR codes will be installed at prominent locations near roadwork sites, providing the public with instant access to project details, including costs, timelines, and contractor information. The initiative aims to create a direct feedback loop, allowing citizens to report issues like potholes and broken verges directly to the PWD for prompt action.
Key Points:
* The PWD will install QR code-based display boards within seven days of completing road development work.
* Citizens can access project details such as road length, repair date, contractor details, sanctioned cost, and defect liability period by scanning the QR code.
* The system allows citizens to submit feedback and complaints, including photos of issues.
* The PWD manages approximately 1400 km of road stretches, including key arterial roads, about 106 flyovers and underpasses.
* Over 100 road stretches are currently undergoing repairs and strengthening.
* A uniform design for display boards and strict maintenance protocols have been mandated.
* Divisions must submit completion reports within 10 days, with regular monitoring at the zonal level.
Key Takeaways:
* The Delhi government is prioritizing citizen engagement and transparency in infrastructure projects.
* The QR code system offers a practical method for the public to hold the PWD accountable for road maintenance.
* The initiative aims to improve the responsiveness and quality of road repairs in Delhi.
* The system is designed to foster a direct connection between citizens and the PWD.
First Piper 