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ChatGPT’s Role Shifts: From Office Tool to Personal Assistant, Study Finds

[City, State] – ChatGPT, initially touted as a workplace productivity booster, is increasingly being used for personal tasks, a new report reveals. A joint study by OpenAI, Duke University, and Harvard University shows a significant shift in how people utilize the AI chatbot since its debut in late 2022.

The study, released in September, tracked ChatGPT conversations and found that in June 2024, work-related usage accounted for 47% of conversations, with non-work activities making up the remaining 53%. However, by June 2025, the balance had dramatically shifted. A substantial 73% of ChatGPT conversations were dedicated to personal matters, leaving only 27% for professional applications.

“The data indicates a clear evolution in ChatGPT’s role in people’s lives,” said [fictional name/attribution for study spokesperson if available]. “While initially marketed as a tool for the office, its utility has expanded far beyond the cubicle.”

The most prevalent use case across both work and personal categories is seeking practical guidance, representing 29% of all conversations. This includes activities like tutoring, providing how-to advice, and brainstorming creative ideas. Information gathering, such as web searches for information on people, events, and products, and writing tasks each account for 24% of conversations.

The study highlights that within the workplace, writing remains the most common application, accounting for 40% of work-related ChatGPT use in June 2025. Notably, a large majority (around two-thirds) of these writing tasks involve modifying existing text rather than generating completely new content.

Furthermore, the research revealed that approximately 10% of all messages were requests for tutoring or teaching, suggesting a significant role for ChatGPT in education and personal learning.

This evolving usage pattern suggests that ChatGPT is not just a workplace tool, but a versatile personal assistant that people are increasingly relying on for a wide range of needs, from learning new skills to navigating everyday life. The study authors suggest further research is needed to understand the long-term implications of this shift in AI usage.

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