Fri Dec 05 08:13:07 UTC 2025: Okay, here’s a news article summarizing the provided text:
RBI Announces Grievance Redressal Campaign to Tackle Ombudsman Pendency
Mumbai, India – December 5, 2025 – The Reserve Bank of India (RBI) will launch a two-month campaign in January 2026 aimed at resolving all outstanding customer grievances pending with the RBI Ombudsman for over a month. The announcement was made today by RBI Governor Sanjay Malhotra following the Monetary Policy Committee (MPC) meeting.
The RBI Ombudsman scheme provides a cost-free avenue for customers to address complaints regarding deficiencies in services from RBI-regulated entities. This applies when issues remain unresolved to the customer’s satisfaction, or when the entity fails to respond within 30 days.
Malhotra highlighted the RBI’s ongoing commitment to improving customer service, citing initiatives like Re-KYC, financial inclusion campaigns (Aapki Poonji, Aapka Adhikar), and the digitization of all citizen charter services. While the RBI reports a high disposal rate of applications (over 99.8% within stipulated timelines), a recent surge in grievances has led to increased pendency within the Ombudsman system.
“I exhort all regulated entities to keep customers central in their policies and operations, improve customer service, and reduce grievances,” Malhotra stated. He urged regulated entities to actively support the upcoming redressal campaign. The RBI aims to resolve all grievances over one month old. This initiative comes amid the ongoing efforts of RBI to boost consumer protection and efficiency.
First Piper 