Fri Dec 05 04:39:24 UTC 2025: Summary:
IndiGo, one of India’s largest airlines, faced severe operational issues leading to over 500 flight cancellations, causing chaos at airports across India. Passengers were stranded for over 12 hours, with complaints of lack of food, water, and information from IndiGo staff. The airline attributed the disruptions to cabin crew shortages and technology issues. IndiGo has apologized and warned of continued cancellations in the coming days as it works to stabilize its schedule.
News Article:
IndiGo Faces Passenger Fury as Mass Flight Cancellations Cause Airport Chaos
New Delhi, India – Hundreds of flights cancelled by IndiGo have left thousands of passengers stranded at airports across India, sparking angry protests and accusations of poor customer service. Over 500 IndiGo flights were grounded, leaving passengers waiting for over 12 hours with limited access to food, water, or information.
Passengers at Delhi, Hyderabad, Goa, Chennai and Pune airports reported chaotic scenes, with many forced to sleep on the floor amidst piles of unclaimed luggage. Frustrated travelers voiced their anger at IndiGo staff, accusing the airline of failing to provide adequate assistance or clear explanations for the disruptions. Some passengers blocked an Air India flight in protest.
“It’s been 14 hours. No food, no information. The staff is untrained to handle this,” one passenger at Delhi airport told NDTV. Similar complaints echoed from other locations, with passengers highlighting the lack of support for senior citizens and those with connecting flights.
IndiGo attributed the mass cancellations to a combination of factors, including cabin crew shortages and technology issues. The airline admitted to misjudging crew requirements under new regulations and apologized for the widespread disruption.
IndiGo has warned that cancellations are likely to continue for the next few days as it works to stabilize its schedule. The airline has reduced flight operations, promising to limit further disruptions.
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