Fri Dec 05 10:15:51 UTC 2025: Here’s a summary and a news article based on the provided text:
Summary:
Widespread IndiGo flight cancellations caused chaos and frustration at airports across India on December 5, 2025. Passengers at Chennai and New Delhi airports, and likely others, faced long delays and cancellations without clear communication from the airline. The situation highlights IndiGo’s perceived unreliability and the disconnect between its AI chatbot, 6Eskai, and the actual experience of passengers on the ground.
News Article:
IndiGo Flight Cancellations Cause Airport Chaos Across India
Chennai, India – December 5, 2025 – Passengers faced widespread disruptions and cancellations on IndiGo flights across India today, causing chaos and frustration at major airports. Reports from Chennai and New Delhi indicate that “all IndiGo flights” were cancelled, leaving passengers stranded and seeking alternative travel arrangements.
At Chennai Airport, the scene was described as a “busy, noisy market, filled with chaos and confusion” as hundreds of travelers attempted to navigate the disruptions. One passenger waiting for an 8 AM flight to Bengaluru encountered others who had been waiting since the previous night.
Similar scenes unfolded in Mumbai, where one journalist endured a 10-hour wait after checking in his luggage, only to have his flight delayed repeatedly with no clear indication of when it might depart. He was eventually forced to return home, unsure of the whereabouts of his checked baggage. “The frustration came from them not telling us how long the wait was going to be. The flight was apparently available at the tarmac but pilots and crew weren’t available,” he explained.
Passengers expressed frustration with the lack of communication from IndiGo. Even as flights were being cancelled, the airline’s AI-powered chatbot, 6Eskai, continued to send out automated “welcome aboard” messages, adding insult to injury for those stranded at airports.
The root cause of the widespread cancellations remains unclear. An elderly passenger, quoted at the airport, quipped in jest, “Like life, IndiGo is also uncertain,” hinting at a growing perception of unreliability surrounding the airline. Authorities have not yet released a statement regarding this incident.
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