Sat Nov 22 17:20:00 UTC 2025: Here’s a news article summarizing the Reddit post about the creaking M5 MacBook Pro:
New M5 MacBook Pro Owner Denied Replacement Over Faint Creaking Issue, Sparks Reddit Rant
Vancouver, BC – A Reddit user is expressing frustration with Apple after being denied a replacement for their brand new, top-end 14-inch M5 MacBook Pro, despite reporting a creaking sound emanating from the lid, palm rest, and chassis. The user, identified as ‘noss616,’ claims the issue arose just three weeks after purchasing the machine and is exacerbated by the fact that they are paying for AppleCare+ coverage.
According to the Reddit post, the user visited two Apple retail locations in an attempt to obtain a replacement. However, employees at both stores reportedly claimed they couldn’t hear the noise, which the user attributed to background noise. A video posted by ‘noss616’ shows that the creaking sounds are faint, requiring increased headphone volume to detect.
Despite acknowledging the noise, Apple employees reportedly refused to replace the MacBook Pro, citing a fear of “creating a precedent” if a replacement unit exhibited the same issue. One employee allegedly told the user the noise was normal for a “metal on metal body.”
The denial of service, despite paying for AppleCare+, has ignited discussion online, with many questioning Apple’s customer service policies for high-end products. While some believe the faint noise is a minor issue, others argue that such imperfections are unacceptable for a $2,000 machine, especially with an active AppleCare+ subscription.
The situation echoes a previous incident where an Intel-powered MacBook Pro owner was initially denied a battery replacement, only to later receive a brand new M5 MacBook Pro after escalating the issue. Whether ‘noss616’ will experience a similar outcome remains to be seen.
Apple has not yet responded to requests for comment.
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