Thu Oct 09 14:30:00 UTC 2025: **Headline: Ticketmaster Apologizes for OnePass App Malfunction at Vikings-Browns Game, Offers Partial “Credits”**
**London, UK -** Ticketmaster has issued an apology and offered partial refund “credits” after a malfunction of its OnePass ticketing app caused delays for fans attempting to enter Tottenham Hotspur Stadium for Sunday’s Vikings-Browns game. According to the Associated Press, Ticketmaster offered a 50-percent credit for the face value of the ticket to affected customers, citing a “ticketing issue.”
The exact number of fans impacted by the glitch remains undisclosed, with both Ticketmaster and the NFL declining to provide specific figures to the AP. In an email to affected fans, Ticketmaster acknowledged the experience “fell short of our standards and the service we aim to deliver on behalf of the NFL.”
The partial refund is in the form of credit redeemable for tickets to this Sunday’s Broncos-Jets game in London. Alternatively, the credit will be converted into a Ticketmaster gift card for future events. Critics are already pointing out that this is not a real refund but only gives money back to Ticketmaster.
Both Ticketmaster and the NFL emphasized the coordinated effort to safely admit ticket holders, stating that secondary verification methods were used to ensure all fans eventually entered the stadium safely. Despite this, the incident has sparked frustration and renewed calls for more reliable ticketing systems.
Some have argued that the situation highlights the drawbacks of exclusively digital ticketing, contrasting it with the relative simplicity of traditional paper tickets. Critics also claim that electronic ticketing facilitates the widespread and profitable resale of tickets, with companies like Ticketmaster taking a cut of each transaction. These critics are advocating for a full refund, arguing that customers paid for complete and timely access to the game.
First Piper 