Sat Oct 04 12:36:26 UTC 2025: ## Summary:

A recent Customer Satisfaction Index survey by the Airports Authority of India (AAI) has revealed fluctuating customer satisfaction levels at four AAI-run airports in the state: Belagavi, Hubballi, Mysuru, and Kalaburgi. Belagavi and Hubballi have seen improvements in their rankings, while Mysuru and Kalaburgi have experienced a decline. The survey considered 33 parameters, including ground transportation, parking, check-in efficiency, security, amenities, and hygiene. Udaipur airport ranked first nationwide.

## News Article:

**Karnataka Airports See Mixed Results in Customer Satisfaction Survey**

**Bengaluru, October 4, 2025:** A new report by the Airports Authority of India (AAI) reveals shifting customer satisfaction levels among the state’s four AAI-operated airports. The Customer Satisfaction Index of Airports for Round-I 2025 compared with Round-II 2024 shows that Belagavi and Hubballi airports have climbed in the rankings, while Mysuru and Kalaburgi airports have slipped.

Belagavi airport secured the 7th position and Hubballi airport followed closely in 8th, demonstrating improved customer experiences compared to their previous ranking of 10th. However, Mysuru airport fell from 11th to 16th place, and Kalaburgi airport also dropped to 16th from its previous position at 12th.

The survey, encompassing 62 airports nationwide, crowned Udaipur airport as the leader in customer satisfaction, followed by Khajuraho and Bhopal. It evaluated 33 key parameters, including ground transportation, parking, check-in efficiency, security procedures, amenities, and hygiene standards. Belagavi scored 4.94, Hubballi scored 4.93, Mysuru scored 4.73, and Kalaburagi also scored 4.73 in the latest survey.

While the rise of Belagavi and Hubballi is encouraging, the decline of Mysuru and Kalaburgi underscores the need for continued investment in customer experience improvements at these facilities. Airport authorities will need to analyze the survey data to identify areas where service can be enhanced to meet passenger expectations.

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