Tue May 27 03:02:55 UTC 2025: Here’s a summary and news article based on the provided text:

**Summary:**

The Chief Secretary and Special Chief Secretary (Energy) of an unnamed state, K. Vijayanand, has directed DISCOMs (power distribution companies) to prioritize consumer satisfaction regarding power supply. He emphasized the importance of addressing power disruptions, low voltage issues, and transformer problems promptly. He warned against delays or negligence and urged DISCOMs to align their services with the government’s vision of a citizen-centric power infrastructure. He called for improved communication, swift issue resolution, and sustained efforts to enhance service quality.

**News Article:**

**Power Officials Ordered to Prioritize Consumer Satisfaction**

VIJAYAWADA – May 27, 2025 – State Chief Secretary and Special Chief Secretary (Energy) K. Vijayanand has issued a strong directive to power distribution companies (DISCOMs) to make consumer satisfaction a top priority. Speaking at a virtual review meeting held on Monday, Vijayanand emphasized the urgent need to address consumer grievances regarding power supply issues.

“Disruptions in power supply, low voltage, and transformer problems must be addressed promptly and effectively,” Vijayanand stated. He warned that any delays or negligence in resolving these issues would be considered a dereliction of duty.

Vijayanand urged DISCOMs to align their service levels with the government’s vision of a responsive and citizen-centric power infrastructure. He emphasized accessibility, responsiveness, and proactive measures, particularly during adverse weather conditions and service breakdowns. He called for strengthening operational systems, including customer call centers, voltage monitoring, and transformer maintenance, to ensure timely responses and minimize service gaps.

The Chief Secretary reaffirmed the government’s commitment to providing uninterrupted 24/7 power supply and urged officials to focus on transparent communication, swift resolution of issues, and sustained efforts to improve public satisfaction through high-quality service delivery.

The review meeting was attended by CMDs of DISCOMs including I. Prithvi Tej (EPDCL), P. Pulla Reddy (CPDCL) and K. Santosha Rao (SPDCL), along with other senior officials.

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