Thu Mar 20 04:28:42 UTC 2025: ## Air India Faces Fresh Backlash After Denying Medical Waiver to Lisa Ray’s Father
**Mumbai, India** – Acclaimed Indian-Canadian actress Lisa Ray has publicly criticized Air India for denying a medical waiver for her ailing 92-year-old father, forcing her to cancel her travel plans. Ray shared her experience on social media, revealing that despite providing a doctor’s letter, Air India refused to waive the cancellation fees.
This incident follows a string of recent complaints against the Tata-owned airline, highlighting ongoing concerns about customer service. In her post, Ray questioned the airline’s claimed commitment to passenger care, emphasizing the lack of empathy shown in her situation.
While Air India responded by requesting Ray’s email address or case ID to investigate the matter and wishing her father a speedy recovery, Ray subsequently shared correspondence from her travel agent confirming the denial of the medical waiver.
This latest incident adds to a growing list of high-profile complaints against Air India. In recent months, several prominent figures have voiced their dissatisfaction, including Congress leader P. Chidambaram (regarding flight delays), actress Tillotama Shome (regarding lack of notification of a significant flight delay), a Delhi-based journalist (regarding an 18-hour flight delay), and Grammy-winning composer Ricky Kej (regarding downgrading and refund issues). These incidents have raised serious questions about Air India’s operational efficiency and customer service, even after its takeover by the Tata Group. The airline has acknowledged previous complaints, expressing regret and promising to address concerns, but the continued stream of negative publicity suggests systemic issues persist.
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