Tue Feb 04 05:18:42 UTC 2025: ## OYO Customer Forced to Sleep at Train Station After Hotel Price Hike
**Mumbai, India** – A viral Instagram video has exposed a harrowing experience of an OYO Rooms customer who was forced to sleep at a train station after being asked to pay extra charges just an hour after checking into her hotel. The video, posted by @loverseraaa, has garnered over 17.5 million views.
The customer booked an OYO room for a night to ensure she could catch an early morning train. However, upon check-in, the hotel manager informed her that the price displayed on the OYO platform was incorrect, demanding a significantly higher fee.
Despite having a confirmed booking, the customer was asked to vacate the room or pay the inflated price. Following complaints to OYO customer service, she was relocated to several hotels, each with its own problems. One hotel was described as “shady” and lacked staff at the reception, while another was 7 kilometers from her intended location.
Frustrated and with no viable alternatives, the customer ultimately spent the night sleeping on the train station platform. She further stated that OYO customer service directed her to the online travel agency (OTA) for a refund, offering no immediate assistance.
OYO’s official Instagram account responded to the video, expressing regret for the inconvenience and apologizing for falling short of customer expectations. They requested booking details to investigate the matter and promised a future hassle-free stay. While OYO claims to have contacted the customer for a resolution, the video highlights significant failings in their service and booking process, leaving the customer stranded and highlighting the risks of relying solely on online booking platforms.
First Piper 