Mon Oct 07 11:11:21 UTC 2024: ## Ola Electric Faces Backlash as Customer Complaints and CEO Arrogance Fuel Stock Plunge

**Bangalore, India –** Shares of Ola Electric plummeted over 9% on October 7th after a wave of customer complaints and a public spat between the company’s CEO and a comedian further tarnished the company’s image.

The controversy ignited after stand-up comedian Kunal Kamra posted a photo on X (formerly Twitter) showing a large number of Ola escooters parked at a dealership, seemingly awaiting servicing. Kamra criticized the company’s after-sales service and questioned whether Indian consumers have a voice in the matter.

Ola CEO Bhavish Aggarwal responded by accusing Kamra of taking money to criticize the company after a “failed comedy career.” He further claimed that Ola is expanding its network rapidly and backlogs will be cleared soon.

Aggarwal’s aggressive response sparked further outrage on social media, with many users criticizing his “arrogance” and “crass” language. The incident amplified the existing concerns surrounding Ola’s poor after-sales service, with users highlighting the frustration of customers whose scooters require servicing for extended periods.

The incident comes at a time when Ola Electric is grappling with declining market share in the electric two-wheeler space. The company’s escooter registrations fell 11% month-on-month in September, reaching their lowest point since October 2022.

Ola’s recent “HyperService” initiative, aimed at offering one-day resolution for service issues, appears to have done little to alleviate customer dissatisfaction. The company’s stock performance reflects the growing concerns surrounding its after-sales service and the CEO’s handling of the situation.

With mounting customer complaints and a CEO embroiled in public controversies, Ola Electric faces a significant challenge in regaining consumer trust and reversing the negative trend.

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