Mon Sep 30 23:32:07 UTC 2024: ## Verizon and AT&T Customers Face Widespread Cell Service Outage

**[City, State] -** Thousands of Verizon and AT&T mobile customers across the United States are experiencing a major cell service outage, leaving many unable to make calls or send texts. The outage has left users frustrated, especially those who rely on their phones for work or communication.

Verizon users are reporting the issue across the country, with over 100,000 reporting outages to Downdetector. The issue is causing phones to display “SOS Mode,” which allows users to only make emergency calls through other carriers. The cause of the outage is unknown, and Verizon has not provided an estimated time for service restoration.

AT&T customers, on the other hand, appear to be primarily affected in areas hit by Hurricane Helena, adding to the challenges faced by those in the storm’s path.

Adding to the frustration, many Verizon users are unable to access their accounts to seek help or information due to two-factor authentication requiring a text message code.

“It’s a nightmare for many of us who rely so much on our smartphones,” said one affected Verizon customer. “I can’t even contact Verizon to ask what’s going on.”

Both carriers are working to restore service as quickly as possible, but the cause and timeline remain unclear. In the meantime, customers are urged to stay informed about the situation and utilize alternative communication methods if available.

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