Wed Sep 25 08:32:41 UTC 2024: ## Backbase Unveils Intelligence Fabric: Agentic AI for Banking Transformation

**Amsterdam, Sept. 25, 2024 (GLOBE NEWSWIRE)** – Backbase, a leading provider of engagement banking solutions, has announced a significant expansion of its platform with the introduction of the Intelligence Fabric. This new layer incorporates powerful data and AI infrastructure, aiming to redefine how banks leverage these technologies for increased productivity in customer service and sales operations.

The Intelligence Fabric enables banks to implement “Agentic AI” capabilities, creating AI agents that can automate tasks, manage processes, and interact with customers and employees. These agents, powered by advanced reasoning and leveraging data from across the Backbase platform, can understand contextual information, provide personalized responses, and execute actions ranging from simple tasks like transaction searches to complex processes like customer onboarding.

Backbase’s CEO Jouk Pleiter believes this technology will revolutionize banking operations, “We see a future where AI Agents will work autonomously, dramatically reducing internal and external labor spend on sales, marketing, customer service, and compliance operations.”

The Intelligence Fabric leverages Backbase’s Grand Central integration platform, providing a single source of truth for bank data, including core banking systems, payment gateways, and fintech capabilities. This democratized data access allows banks, partners, and vendors to utilize AI capabilities within the platform.

Backbase is prioritizing the availability of AI-Agent capabilities for various use cases including:

* **Personalized Customer Service:** Offering tailored support and assistance based on individual customer needs.
* **Enhanced Sales Operations:** Driving targeted outreach and personalized offers to optimize sales conversions.
* **Streamlined Onboarding:** Automating customer onboarding processes for a smoother and more efficient experience.
* **Fraud Detection and Prevention:** Proactively identifying and mitigating fraudulent activities.

Backbase’s CTO Thomas Fuss emphasizes the transformative impact of the Intelligence Fabric: “With native AI capabilities embedded directly inside the Backbase platform, we now provide banks with the infrastructure and developer tooling to seamlessly combine data from various sources and adopt or build AI-agents for specific tasks.”

This new development reinforces Backbase’s commitment to providing banks with cutting-edge solutions that empower them to deliver personalized and efficient customer experiences. The Intelligence Fabric is poised to significantly impact the future of banking by enabling banks to harness the power of data and AI for increased productivity and enhanced customer engagement.

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