Fri Sep 20 13:08:30 UTC 2024: ## Alvaria Revives Legacy Brand “Aspect” to Fuel Growth in Workforce Management
**ATLANTA – September 4, 2024** – Alvaria, a leading provider of workforce management and contact center technology, announced the return of its iconic brand “Aspect” to capitalize on its booming growth and the increasing demand for sophisticated tools supporting hybrid workforces.
Aspect, now a subsidiary of Alvaria, will house the company’s Enterprise Workforce Suite, including its innovative next-generation platform, WorkforceOS. This platform utilizes predictive analytics and aims to “humanize the service economy.”
The move coincides with the appointment of Darryl Kelly as Aspect’s new Chief Executive Officer. Kelly, a seasoned leader with experience at companies like Bain & Co and RingCentral, has spearheaded strategic initiatives at Alvaria, including the development of WorkforceOS.
“The workforce landscape is changing rapidly, and corporations need reliable solutions to build resilient, engaged, and agile teams,” said Kelly. “Bringing back the Aspect name, which has a rich history of innovation in the contact center space, feels like a natural step as we double down on innovation.”
Aspect boasts a legacy of pioneering technologies, including the world’s first Automatic Call Distribution (ACD) and the first Workforce Management Software for contact centers. The company has over 50 years of experience serving major industries like airlines, financial services, healthcare, and retail, with over 750,000 employees utilizing its products across 20 countries.
Alvaria’s mission to “humanize the service economy” is evident in its commitment to creating a more connected and thriving work culture, enhancing employee and customer satisfaction. The revival of Aspect reflects the company’s dedication to delivering innovative solutions that drive efficiency and success for businesses.
For more information on Aspect and its offerings, visit http://www.aspect.com.
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