Thu Sep 12 01:00:54 UTC 2024: ## StarHub’s Managed Services for Hybrid Multi-Cloud Boost Efficiency and Customer Service
**SINGAPORE** – StarHub is revolutionizing IT infrastructure management with its comprehensive Managed Services for Hybrid Multi-Cloud, designed to optimize operations, enhance customer service and drive efficiency for large enterprises.
The service, bolstered by a partnership with ServiceNow, combines customer service management (CSM) and IT service management (ITSM) to create a seamless experience. This integration standardizes processes across domains, resulting in faster issue resolution and greater operational efficiency.
“Our fortified digital infrastructure services are poised to rejuvenate industries by helping businesses of all sizes optimise operations and manage costs,” said Mr Tan Kit Yong, head of StarHub’s Enterprise Business Group.
StarHub’s managed services are already making a mark in smart city projects, with a recent deployment in Punggol Digital District, Singapore’s first smart and sustainable business district. The solution integrates 5G and network automation, utilizing location-based analytics and network telemetry to create digital twins.
“StarHub Managed Services for Hybrid Multi-Cloud optimise IT operations, enabling our enterprise clients to deliver exceptional service,” said Mr Tan. “By reducing downtime and providing a seamless service experience, our clients can foster greater trust and long-term loyalty among their customers.”
Beyond service management, StarHub offers a range of service assurance solutions, including network performance management, application performance management and application resource management. These solutions, powered by Cloud Infinity, StarHub’s low-latency, multi-cloud architecture, utilize advanced automation and predictive analytics to ensure smooth and reliable IT operations.
By leveraging these comprehensive services, StarHub is helping businesses navigate the complexities of digital transformation and achieve optimal IT performance.
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